Contact Us

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Downtown, Sheikh Zayed Road, Dubai, UAE

+971567252008

[email protected]

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Of course, we provide the authentic product as same in the pictures.

Where can I view my sales receipt?

After delivering the product, an email will be sent to you including a sales receipt. For this sale receipt, you must mention your email on the checkout page.

How can I return an item?

Contact us within 24 Hours if any objection. Please see our return & refund policy.

Will you restock items indicated as “out of stock?”

Yes, if the suppliers can deliver to us, we must restock the items.

How can I reach your customer support team?

You can contact us through the following methods:

  • Email: [email protected]

  • Phone: +971567252008

  • Live Chat: Click the WhatsApp icon on the bottom left of our website for real-time assistance.

What is your response time for customer inquiries?

We strive to respond to all inquiries within 24 hours on business days. During peak seasons, response times may be slightly longer, but we appreciate your patience and understanding.

Where can I find information about my order status?

You can track your order by logging into your account and visiting the "My Orders" section. Additionally, a tracking link is provided in the confirmation email sent after your purchase.

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What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the item. We will arrange for a replacement or refund as per our policy.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS