Know our Returns and Refund Guide

At Vape Dubai Mall, we prioritize your satisfaction and strive to ensure a seamless shopping experience. If you’re not entirely pleased with your purchase, please review our returns and refund guidelines below.

1. Return Eligibility

You may request a return under the following conditions:

• Unopened and Unused Products: Items must be in their original, sealed packaging without any signs of use.
• Return Window: Returns are accepted within 7 days of the delivery date.
• Non-Returnable Items: For health and safety reasons, we cannot accept returns on:
  • E-liquids
  • Disposable vapes
  • Opened tanks, pods, or coils
  • Used or tampered devices

2. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item:

• Notification Period: Contact us within 12 hours of delivery.
• Required Documentation: Provide your order number along with clear photos or videos illustrating the issue.
• Resolution: Upon verification, we will offer a replacement or refund at no additional cost.

3. Return Process

To initiate a return:

1. Contact Us: Reach out via email at [email protected] or WhatsApp at +971562925677.
2. Provide Details: Include your order number, reason for return, and any supporting images or videos.
3. Return Authorization: If eligible, we’ll provide a Return Authorization Number and instructions for returning the item.
4. Shipping: Securely package the item and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to our error.

4. Refund Process

• Inspection: Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed to your original payment method within 5–10 business days.
• Deductions: Original shipping charges and any applicable bank fees are non-refundable.

5. Warranty Policy

We offer a 7-day warranty on eligible devices starting from the delivery date.

Warranty Coverage Includes:

• Manufacturing defects
• Battery issues
• Charging port malfunctions
• Chip malfunctions

Exclusions:

• Damage due to misuse, accidents, or unauthorized modifications
• Consumables like e-liquids, coils, and pods
• Cosmetic damages

To file a warranty claim, contact us with your order details and a description of the issue.

6. Additional Information includes in Returns and Refund Guide

Phone/WhatsApp: +971 562925677

Refused Deliveries: Orders refused upon delivery without prior authorization are not eligible for refunds.

Age Verification: In compliance with UAE regulations, customers must be 18 years or older. Proof of age may be required for certain transactions.

Contact Us: For any questions or assistance, please reach out via:

Email: [email protected]

Thank you for reading our returns and refund Guideline

Shop with confidence from our authentic JUUL Dubai Shop. Enjoy the best customer service and get superfast delivery across the United Arab Emirates.

N.B.: Returns due to change of mind or no specific reason are not applicable.